GENERAL TERMS AND CONDITIONS

(Continued)


 

2.6 Complaints: In the event that a Customer or potential Customer

has a complaint relative to service under this Seller's Tariff,

the Customer shall:


 

(a) Provide a description of the complaint, verbally or in

writing, including the identification of the Storage

request (if applicable), and communicate it to Seller.

Information regarding the appropriate contact personnel

is available via Seller's Internet Site.


 

(b) Within forty-eight (48) hours, or two Business Days,

whichever is later from the Day of receipt of a complaint,

Seller will respond initially to the complaint and Seller

shall respond in writing within thirty (30) Days advising

Customer or potential Customer of the disposition of the

complaint.


 

2.7 Information:


 

Contact information is available via Seller's Internet Site for

any person desiring information on the availability, pricing, or

other terms of the Storage Services.


 

2.8 Relationship with Affiliates:


 

Information on any facilities that Seller's storage function

employees share with any of the marketing function employees of

its affiliate(s) will be available on its Internet Site, in

accordance with the Commission's regulations.