GENERAL TERMS AND CONDITIONS

(continued)


 


 

service and specifies the acts with respect to which Pipeline or a third

party is to act as agent for Shipper. It is provided, however, that any

such Agency Authorization Agreement shall provide that any services

arranged and any acts performed by Pipeline or a third party under such

Agency Authorization Agreement shall be done expressly on behalf of

Shipper, and that Shipper shall remain primarily responsible for the

payment to Pipeline or other provider of the fees and charges for the

services arranged and the acts performed on behalf of Shipper. The

Pipeline is authorized to accept the actions of an agent within the scope

of its authority to the same extent as it would accept the actions of

Shipper; provided, however, Shipper shall indemnify Pipeline and hold it

harmless for any loss or damage occasioned by agent's actions or Pipeline's

reliance thereon.


 


 

39. STANDARDS OF CONDUCT; COMPLAINTS


 

39.1 Informational Postings


 

Pipeline shall post on its Internet Web Site its procedures for

implementation of and compliance with and information required by

the Commission's Standards of Conduct. Such information will

include organizational charts (including a listing of Pipeline's

energy affiliates), information on shared facilities and shared

operating personnel, rate discounts granted and notice of waivers

and/or exercises of discretion in the application of Pipeline's

Tariff provisions, and will be updated as required by the

Commission.


 

39.2 Complaint Procedure


 

Complaints concerning any of Pipeline's compliance with the

Standards of Conduct or otherwise should be communicated to the

following office of Pipeline:


 

Cameron Interstate Pipeline, LLC

c/o Sempra Energy

101 Ash Street, HQ17

San Diego, California 92101

Attn: General Manager


 

The Pipeline will respond to such complaint within two Business Days

and in writing within thirty (30) days of receipt of the complaint.

In the event the required date of Pipeline's response falls on a

non-Business Day, Pipeline shall respond on the next Business Day.